Salon policies.

Patch Tests & Consultations

Your safety and satisfaction are our top priorities — that's why we recommend patch tests and consultations.

• Patch tests

  A patch test is required 24–48 hours before certain colour services to check for any potential allergic reactions. Without a valid patch test we may not be able to carry out your colour service.

• Consultations

  A consultation allows us to understand your hair history, lifestyle and goals so we can create the best possible outcome for you. For major transformations or new clients, a consultation is highly recommended.

We're here to guide you every step of the way — if you have any questions, please don't hesitate to speak to our team.

Payments

Payment is required at the end of your appointment. We accept cash, card payments and online payments where applicable.

• Booking fee

  A booking fee may be required to secure your appointment. This is taken off the cost of your treatment on the day.

• Non-refundable

  Booking fees are non-refundable in the event of late cancellations or no-shows.

• Prices may vary

  All prices are subject to change and may vary depending on hair length, thickness, extra time or additional product usage.

Thank you for your understanding and for respecting our time and our team — we appreciate your support.

Cancellations

• We kindly ask for at least 24 hours' notice if you need to cancel or rearrange your appointment.

• Appointments cancelled with less than 24 hours' notice may be subject to a 50% cancellation fee.

• You can easily manage your appointments through our online booking system at any time.

We completely understand emergencies happen, and we always try to be fair and understanding wherever possible.

No-Shows

• If you do not attend your appointment without contacting us, this is considered a no-show.

• A fee of 50% of the appointment cost will be charged.

• Future appointments may require a 50% booking deposit before securing your appointment time.

• Repeated no-shows may result in online booking restrictions.

As a small business, missed appointments have a huge impact on our team and availability — so we truly appreciate your understanding.

Late Arrivals

We understand that delays can happen, and we will always do our best to accommodate you where possible. Please be aware that arriving late may mean:

• Your appointment needs to be shortened.

• Certain parts of the service may not be possible.

• Your appointment may need to be rearranged.

This helps us stay on time for all clients throughout the day. Please also understand that occasionally we may run slightly behind due to the nature of salon work, but we will always do our best to keep delays to a minimum.

Refunds & Rectifications

• No refunds

  Due to the time, products and services provided, we do not offer refunds on completed treatments or services.

• Your satisfaction matters

  If you have any concerns regarding your treatment, please contact us within 48 hours so we can review the issue and, where appropriate, offer a correction appointment.

• We're here to help

  We are always committed to working with our clients professionally and fairly to ensure the best possible outcome.

Thank you for allowing us the opportunity to make things right.

Consent Forms

Your safety. Your confidence. Our priority — that's why consent matters.

• Consent is required

  All clients are required to complete a consent form before receiving any treatment or service.

• Your wellbeing matters

  Consent forms help us understand your medical history, allergies and any conditions that may affect your treatment.

• Honesty is important

  Please provide accurate and honest information so we can create the safest and best possible experience for you.

• Kept confidential

  All information provided is stored securely and will only be used for your care and safety.

Thank you for trusting us — your consent allows us to deliver treatments with care, confidence and integrity.